Privacy Policy

Last Updated: 4 June 2019
Welcome to the Box Medical Solutions Corporation (“Box Medical Solutions” or “we“, “our“, “us“) Privacy Policy. Box Medical Solution understands your concerns about the privacy of data you may submit through this Box Medical Solution Web site.

This notice provides you information about what type of information is gathered and tracked on the Web site, how the information is used, and with whom the information is shared. You may also want to review Box Medical Solution's Privacy Principles which set forth the Company's commitment to protecting our customers' and employees' privacy, online and offline. In the event that any inconsistencies should arise with respect to this notice and the Privacy Principles concerning online privacy, the terms of this notice shall prevail.

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal data practices. We will post a notice on the Website to notify you of any significant changes to our Privacy Policy and indicate at the bottom of the notice when it was most recently updated. By continuing to use the Website after we post any changes, you accept and agree to this Privacy Policy, as modified.

Box Medical Solution may disclose personal data in special cases to conform to legal requirements or to respond to lawful requests by public authorities, including meeting national security or law enforcement requirements or to protect and defend our rights or property.

Box Medical Solution collects two types of information about users of this Web site; "Personal Information" (including, but not limited to, your name, address, telephone number and e-mail address) and non-personally identifiable and anonymous "Aggregate Information" (such as information about how many users log onto our Web site). Unless you provide it to us voluntarily or the information is collected via cookies in the manner described in this notice, Box Medical Solution does not collect Personal Information in connection with your use of this Web site.

We will use the information you submit (a) to answer your specific inquiry; (b) at your option, to send you additional materials relating to Box Medical Solution and services that may be of interest to you; (c) in the administration of the Web site; and (d) as otherwise described in this notice.
Box Medical Solution may, from time to time, share general customer Information with marketing consultants, in which case, the consultants shall be prohibited from using your Information except with respect to assisting Box Medical Solution in the sale of its services and products, and the consultants shall also be required to comply with the terms of this notice.

General - When you visit this site, information about your browser type, operating system, IP address, and the domain name from which you access this site (e.g., is collected. In addition, we may collect information about your browsing behavior, such as the number of times you have visited the site, the date you visited the site, and the amount of time you spent viewing the site. In addition, Box Medical Solution may track your response to Box Medical Solution's advertisements, e-mails and site content, determine your ability to receive HTML-based e-mail messages, learn how many users open an e-mail and allow our service providers to compile aggregated statistics about an e-mail campaign for Box Medical Solution.

This information is used solely for our internal purposes in managing the site and improving its functionality, as well as to assist us in better targeting interactive advertising, thereby enhancing customer support and site usability. The collection of such information, whether by us or by data aggregators, is subject to the terms set forth in this notice.

We do not disclose personal data about you except as described in this Privacy Policy. Where necessary as part of our business, we may share personal data with our affiliates, distributors, resellers and other trusted business affiliates.
We may also share your personal data with vendors and third party service providers who assist us with the operation of the Website, as well as our sales and services. We will always take appropriate steps to ensure that any third party with which we share your personal data will keep your personal data secure.

We use a number of organizations to carry out a range of services on behalf of Box Medical Solutions (“processors”).
Our processors must handle your personal data in accordance with data protection law. We also have agreements in place with our processors so that they only handle your personal data as we have instructed them to. They cannot make any other use of your personal information (except where required by law).

As our business evolves, we may sell, transfer or otherwise share some or all of our assets, including personal data in connection with a merger, reorganization, or sale of assets, or in the event of bankruptcy. In such an event, the information collected about you, whether personal data or anonymous data, may be one of the assets transferred.

To ensure we are able to meet our legal obligations and exercise our legal rights, we will store your personal information for six years after we last used it (or longer where we have a specific legal obligation).

Some of our offices, processors and the partners we work with are based outside of the European Economic Area (EEA). When we send your personal information outside of the EEA to a country not recognized as providing appropriate protections, we put in place appropriate contracts, group agreements or other safeguards to ensure your rights are protected.

Separately from our business purposes, we will also use your personal information where we have a legal obligation to do so. For example, if a regulator or official authority asks us for your personal information. In very limited situations we may also use your personal information to exercise our legal rights (including in relation to legal proceedings).

If we collect your personal data for one purpose and then intend to use it for a different incompatible purpose, we will seek your consent to do so and/or inform you where necessary or appropriate.

It is important that you are familiar with and easily able to exercise the following rights:

  • The right to be informed personal data relating to you is being used or stored (which is what this Privacy Policy is for).

  • The right to access your personal data.

  • The right to object to direct marketing.

  • The right to object to the use of your personal data carried out on the ground of legitimate interests.

  • The right to withdraw consent.

  • The right to erasure of your personal data.

  • The right of data portability.

  • The right to have your personal data rectified if it is inaccurate.

  • The right to have your personal data restricted or blocked from being used.

  • The right to complain to the relevant data protection authority.

Please be aware that these rights are not always absolute and there may be some situations in which you cannot exercise them or they are not relevant. To help you understand these rights you may wish to look at the websites of the European Data Protection Board and the national data protection authorities.
To exercise any of these rights, please use the contact details provided below or email
You will be given the opportunity to accept or reject the use of cookies on the Web site in a pop-up box when you first access the Web site. You may choose not to accept the cookies, however, this may restrict the services that you can access at the Web site.

If you would like to receive a copy of the Personal Information we have about you as submitted to us via this Web site, or if you wish to opt out of receiving marketing related communications from us, please send a request to optout. If this information is incorrect or incomplete, please let us know by sending a request to us, and we will make every reasonable effort to correct or update it promptly (unless we require further information from you in order to fulfill your request). You may also ask us to remove your name and other Personal Information from our databases. In each of the foregoing cases, we will make all reasonable efforts to honor your request promptly, subject to legal and other permissible considerations.
If you do not receive acknowledgement of your inquiry, or your inquiry has not been satisfactorily addressed, you should first contact us at (818) 736-0078 or via e-mail, or by mail Box Medical Solutions Inc. 277 Hampshire Rd, Thousand Oaks, CA 91361.
If you continue to have questions thereafter, then you may file a request for mediation of an online privacy issue with the American Arbitration Association, USA; telephone: 212-716-5800; fax: 212-716-5905 and e-mail: Any mediation shall take place at a location mutually agreed to as being convenient to both parties; if mutual agreement cannot be achieved, then it shall take place at a location convenient to the party which did not initiate the mediation request.

Box Medical Solution takes seriously the security of the information it collects. Box Medical Solution has therefore implemented technology and security policies and procedures intended to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to such information appropriate to the nature of the data concerned.
Personal Information collected via this Web site is stored on servers in the USA, and these servers are subject to Box Medical Solution's IT security policies and procedures. If you are located in another jurisdiction, you should be aware that your Personal Information once collected will be transferred to our servers, and the USA currently does not have uniform data protection laws.

This notice applies only to this Web site. This site includes links to both our Affiliated Web sites and to non-affiliated Web sites, including access to content, products and services of such Affiliated and non-affiliated sites. In some cases, these other sites are made available via "seamless experience" technology, and may appear to be part of our Web site. Although some of the entities controlling these sites are under contract with Box Medical Solution, we urge you to familiarize yourself with the individual privacy and other terms for each linked Web site prior to submitting your personally identifiable information.

Box Medical Solution is concerned about the safety of children when they use the internet, and will never knowingly collect Personal Information from minors (children under 13 years of age, or any other age defined under applicable law) [without prior verifiable parental consent]. If we become aware that a minor is attempting to or has submitted Personal Information via this Web site, we will notify the user that we may not accept his or her Personal Information. We will then remove any such Personal Information from our records.
Use of Gobot Services: You may interact with a chatbot while using our site or application, which we rely on as a medium for communications with you. We use a chatbot company called Gobot LLC (“Gobot”) to implement this chatbot. We may provide a limited amount of your information (such as your name, email address and sign-up date if you are signed up for our product or service) to Gobot to facilitate our communications with you, improve our service to you, and better understand your use of our service or product. We may also use Gobot to collect data for analytics purposes when you visit our website or use our product or interact with our chatbot. Gobot uses cookies and other technologies to collect data on users’ behavior and their devices. For more information on the privacy practices of Gobot and the data that Gobot collects, please click here and see Section 14. Gobot’s services are governed by Gobot’s terms and conditions of use which can be found here. If you would like to opt out of having this information collected by Gobot click here. Note that Gobot has certified compliance with the EU-US and Swiss-US Privacy Shield Frameworks as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries.

If you have questions concerning this notice, please contact us at (818) 736-0078 or via e-mail ​, or by mail Box Medical Solutions Inc. 277 Hampshire Road ​Thousand Oaks, CA 91361

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